Terms & Conditions

Prices

All prices are in New Zealand dollars (NZD) and are shown with GST. You will be charged in NZD.

Purchases

All purchases must be paid in full prior to dispatch.

Shipping

• Prices shown include freight to most NZ main centres. Rural and out of area delivery costs are calculated in the shopping cart and will be added to the order total before checkout.
• Roofquip uses Aramex Couriers and Mainstream Freight to send item(s).
• All orders should be despatched to customers within 1-3 working days once authorisation of payment has been received unless otherwise agreed.
• Although orders are sent out every day, please allow 3-5 working days to receive your goods within New Zealand. Please allow an extra 3-4 working days for a rural delivery. Roofquip cannot guarantee delivery timeframes. Please note that during the Christmas holiday period, delivery times might be slightly longer than normal.
• If you receive goods damaged on arrival, please contact us immediately, so the issue can be resolved.

Payment

We accept Visa and MasterCard. Payment is made using Stripe. Payment details are sent over a secure server for your protection.

No credit card details are stored on this website or on our server.

For New Zealand orders we also accept payment via Bank Transfer.

The name that will appear on your statement will be ROOFQUIP.

Returns

If you change your mind about any of the items you have purchased from us, we are happy to take the items back, subject to the following conditions.

• The item must be returned within 30 days of purchase, together with proof of purchase.
• You are responsible for any costs associated with returning the item to us.
• The item must be unused, in the original condition, and in the original packaging.

There will be 15% restocking fee applied to the original purchase price for the refund.

If you would like to proceed with a return, please email us. [email protected]

Privacy

We are committed to ensuring the privacy of our visitors and customers.

Our visitors or customers information and data including email addresses etc will not be given to any third parties, unless required by law.

We are fully dedicated to the complete privacy of all customer information. For customers purchasing goods through this website, the required purchase information is guaranteed to remain confidential.

We will not sell or share your personal information with any third party that is not directly involved with your transaction, unless required by law.

We do not store any credit card details on this website or on our server.

If you have any questions about this security/privacy statement or the practices of this site, please contact us.

Company

We are a fully New Zealand-owned and operated business.

We are a registered New Zealand company: Roofquip Ltd.